Galactic Wins Review 2024

Galactic Wins Casino is a stellar platform that's been gaining popularity across the Rainbow Nation since its launch in 2021. Owned by Green Feather Online Limited and licenced by the Malta Gaming Authority, Galactic Wins offers its players a universe of gaming options. With top-notch security and industry-leading software providers, players can explore this galaxy of games with total peace of mind.

We’ve taken a deep dive into what Galactic has to offer and were impressed with the huge selection of games, generous bonuses, user-friendly interface, and its modern take on online casinos.

In my opinion, Galactic Wins is a shining example of what online casinos should strive for. Our rating comes from their commitment to a safe and enjoyable gaming environment, their responsive customer support, diverse payment options, and an all-around top-notch player experience.

Who Owns Galactic Wins?

Galactic Wins (previously known as Galaxyno) is owned and operated by Green Feather Online Limited. The company is registered in Malta (registration number C80735). From its headquarters at the Elite Business Centre in Msida, Malta, Green Feather Online Limited operates with a licence (No. MGA/B2C/445/2017) granted by the Malta Gaming Authority on 16 January 2019. 

The journey of Galactic Wins began in 2021, emerging from a rebrand that tried to offer an expansive gaming universe to players. The agency behind this cosmic adventure is PLYR Media, based in North Macedonia. PLYR Media's ethos, "For Gamblers, From Gamblers," underlines a deep understanding of what players seek in an online casino experience: reliability, trust, and excitement.

Galactic Wins Casino Bonuses

Galactic Wins Casino offers generous bonuses from the get-go, allowing new players to try the platform and games with minimum investment. But that’s not all; Galactic Wins Casino spices things up with weekly and monthly promotions, ensuring South African players always have something exciting to look forward to.

Signup Bonus: 

Upon signing up, I was offered a free no-deposit bonus of R100. This was a fantastic way to explore the Galactic Wins platform and start playing games for real money without funding my casino account.

Welcome Package: 

After the initial bonus, I was offered a welcome package totalling an impressive R22,500 plus 180 free spins split across 3 deposits.

• First Deposit: 100% match up to R7,500 and 50 free spins, doubling your deposit amount. Minimum deposit of R300

• Second Deposit: Get an additional 50% up to R7,500 and 60 free spins when you deposit at least R300

• Third Deposit: Get a 50% match bonus up to R7,500 and 70 free spins with your third deposit of R300.

Read the fine print for wagering requirements and other conditions that apply to these bonuses, as this will determine what conditions you need to meet before you can withdraw any winnings.

Active players promotions

In true Galactic Wins fashion, the rewards keep coming with other promotions, such as 2x loyalty points on specific games and exclusive pre-release access to new games, tournaments, and monthly promotions, giving South African players more reasons to stay engaged. 

• Light Year Wednesdays: Boost your midweek gaming with a R150 deposit, playing with R255 plus 7 free spins. This offer repeats up to 7 times every Wednesday, giving you plenty of chances to win.

• 3 Pots Riches & Game of the Year Spins: On any deposit, bag up to 125 free spins to use as you wish, with unlimited redeposit opportunities for even more free spins.

• GW Golden Dragon: Deposit any amount to receive 20 free spins on the Galactic Wins’ exclusive Golden Dragon game.

• Heist Bank Rush & Game of the Week Spins: Engage in the Galactic Wins’ exclusive Heist Bank Rush - Hold & Win™ game and enjoy 50 free spins with each deposit during their game of the week spotlight.

• Bonus Elevator: A match bonus of up to 100% on your daily deposit. With a minimum deposit of just R150, you can enjoy up to R1,500 in bonus funds, subject to a 40x wagering requirement on both bonus and deposit. Available once every day.

• Generic Free Spins: Get a 40% discount on 100 daily spins available on your game of choice.

• Instant Cash Preview: Instantly increase your real balance with a 12% cash addition on each deposit, offering a welcomed boost to your funds.

Galactic Wins Casino Games

I was thoroughly impressed by their massive catalogue of over 3300 unique casino games, each designed to boost your chances of winning while delivering unparalleled entertainment. 

The casino lobby at Galactic Wins deserves recognition for its user-friendly design and easy navigation. Games are neatly categorised, allowing players to easily find their preferred genre or explore new titles. Whether on a mobile browser or a PC, the instant-play interface ensures you're only a few clicks away from your next gaming adventure.

Here’s a snapshot of what’s on offer:

Online Slots: 

Slots are the centre of the Galactic Wins universe, with themes ranging from adventurous to mystical. Players can enjoy features like free spins and Megaways with popular titles such as 9 Blazing Diamond and Big Bass Bonanza. These games offer the simplicity and high payout potential that slot enthusiasts love. Looking for big wins, they have an entire category of high-volatility games to keep your blood pumping.

Table Games:

If you prefer more traditional casino games like I do, the table games section is packed with classics. Dive into European Roulette, Premier Blackjack with Side Bets, and various poker games to test your mettle against the house and other players.

Video Poker: 

A blend of slots and poker, video poker games like Double Double Bonus Poker are a hit for those looking for a challenge and higher control over the outcomes.

Bingo:

Offering a social and laid-back gaming experience, bingo games at Galactic Wins add a fun and light-hearted variety to the gaming mix.

Online Scratch Cards: 

For instant gratification and a quick play option, scratch cards are an easy pick with immediate wins.

Galactic Wins VIP Program

The Galactic Wins VIP Program elevates the gaming experience to cosmic proportions. Joining the Galactic Wins VIP Program is by invitation only. The benefits are as vast. VIP members enjoy various privileges that enhance their gaming journey daily, weekly, and monthly. These include, but are not limited to:

• A personal VIP manager dedicated to ensuring a top-tier experience.

• Quicker cash withdrawals, making access to winnings faster.

• Enhanced comp point accumulation and conversion rates, rewarding play with even more value.

• Exclusive welcome gifts, birthday bonuses, and weekly free plays add a personal touch to the gaming experience.

• Monthly cashback and gifts.

Galactic Wins Mobile

Galactic Wins Casino is 100% mobile-friendly, offering seamless gameplay on IOS and Android mobile devices through in-browser play, or if you prefer, you can download their app.

Galactic Wins User Experience

Importantly, Galactic Wins Casino supports the South African Rand (ZAR), making transactions seamless and cost-effective for local players. Both free play and real money options are available, giving newcomers a chance to try games without risk before stepping up to wager real money. I also found transacting with the casino intuitive and easy to use. All this, coupled with the well-organised lobby, makes Galactic Wins an enjoyable experience for both seasoned gamers and novices.

Galactic Wins Deposit Methods

Accepted deposit methods at Galactic Wins Casino offer various options to suit different preferences, with minimum deposit amounts ensuring accessibility for all players. Here’s a brief overview:

Minimum deposits vary depending on your chosen payment method, generally between $10 to $30 or the equivalent in Rand's. 

How to Make a Deposit:

1. Click the “+” symbol at the top of your screen.

2. Select “Deposit” from the Account menu.

3. Choose your preferred payment method.

4. Follow the onscreen instructions to complete the deposit.

Galactic Wins Withdrawal Methods:

Galactic Wins aims to process withdrawals within 3 days and up to 14 days for Progress Jackpot Payouts. There are quite a few conditions to be aware of, so we recommend reading the terms and conditions and contacting customer support if you have any questions. 

How to Make a Withdrawal:

1. Access your account and navigate to the withdrawal section.

2. Select your withdrawal method.

3. Enter the amount you wish to withdraw.

4. Submit any required documentation for account verification.

5. Complete the withdrawal process following onscreen instructions.

Required Documentation:

• Identification (ID, passport, or driving licence)

• Proof of address (utility bill or bank statement)

• Payment method verification (card or e-wallet details)

Galactic Wins Login & Registration

How do you register an account at Galactic Wins (new players)?

1. Visit www.galacticwins.com/en/signup.

2. Enter your preferred username, email and create a strong password.

3. Select ZAR as the currency.

4. Choose whether you want promotional emails (recommended).

5. Read and accept the terms and conditions.

6. Click Next.

7. Enter your personal information, including your address and telephone number.

8. You will then be asked to verify your email before accessing the casino lobby.

Pro tip: Verify all your FICA/ KYC documents as soon as possible. This will save you unnecessary delays when withdrawing any winnings.

How do you log in to your account (for existing players)?

1. Visit www.galacticwins.com/en/login

2. Enter your username and password

3. Click the Login button

If you have forgotten your password, click the “forget password” link below the form and follow the instructions sent to your email. Remember, this needs to be the email address you used to create your account.

Galactic Wins Customer Support

Galactic Wins Casino offers several ways for players to get in touch with their customer support team, ensuring that assistance is readily available:

• Email Support: Players can send their inquiries to support@galacticwins.com. This option is available 24/7, making it convenient for players to reach out at any time. Response times may vary, but the casino aims to reply promptly.

• Live Chat: Available during specific hours, the live chat feature provides instant communication with support staff. However, it’s important to note that the live chat may be closed at certain times. Players should check the availability of live chat support directly on the casino’s website.

• Telegram Group: For a more communal support experience, players can join the Galactic Wins Telegram group. This platform allows players to interact not only with support staff but also with other members of the Galactic Wins community.

Galactic Wins Safety

Galactic Wins Casino uses various measures to secure its player’s data. They use SSL encryption to secure all data exchanges, ensuring your personal details are always protected. Their servers are reinforced with the latest antivirus and anti-malware software to guard against potential threats. Advanced hardware and software firewalls are in place to keep your data safe from external attacks. Additionally, regular data backups are conducted, and all sensitive information is stored on encrypted cloud servers. This comprehensive approach ensures a safe gaming experience by safeguarding against both external and internal risks.

Galactic Wins Complaints

There are several complaints about Galactic Wins Casino found online, particularly regarding their handling of withdrawals and customer service. Players have expressed frustrations over delayed withdrawal times, often stretching beyond the initially promised period. Additionally, there are complaints about issues with account verification and the receipt of funds, where players have faced repeated requests for information or experienced long waits for issues to be resolved. That said, these types of complaints are common among reputable casinos. ​Overall, my experience in dealing with their customer support has been positive and professional in addressing any concerns. 

Pros and Cons

Overall, Galactic Wins Casino stands out for its extensive game library, generous bonuses, and robust support options, making it a compelling choice for South African players. However, enhancements in email support responsiveness. We love the theme but understand that preferences can vary from one player to another.

Why Choose Galactic Wins?

Galactic Wins Casino is a great choice for South African players due to its strong security features, transaction support in ZAR, and a wide array of gaming options. Players can start with a generous no-deposit bonus and a substantial welcome package that includes up to R22,500 and numerous free spins. The casino offers over 3,300 games, including slots, table games, and live dealers, accessible on a mobile-friendly platform. While there are some concerns about withdrawal times and customer service, the overall feedback is positive, emphasising the casino’s commitment to a safe and engaging gaming experience.